Returns, Refunds & More...
Returns and Exchanges – Only Repairs
All sales are considered to be final within 24 hours of receiving the order. Beyond that, the customer will not be able to cancel the order. If the order is canceled within 24 hours, a refund is initiated and the amount is credited back to the customer’s account within 7-10 working days.
We offer repairs for manufacturing defects/ breakages, if any, during the first 14 days of ownership. We do not offer returns or exchanges for any other reasons. To be eligible for a repair due to defect in the first 14 days, your item must be unused and in the same condition that you received it. It must also be in the original packaging and must include any certificates pertaining to the original stone. To send in a piece for repair, please write to us at hello@peacockjewellery.com before shipping your piece to the following mail address:
The Peacock
CW-5060 Bharat Diamond Bourse
Bandra Kurla Complex
Mumbai – 400051
Ring Sizing
Ring sizing is not universal in nature. We highly recommend you fill the following form to receive a ring sizer in the mail from us. This will be free of cost, and will reach you within 3 days of filling the form. You can use the ring sizer to size your fingers, and let us know of the size that works best for you.
For our bespoke pieces, you may opt to get a band made in silver, to test your ring size before placing a final order for the piece in gold.
Ring Resizing
We offer one free ring sizing post delivery of your engagement ring. In order to avail of this service, please reach out to us via email at orders@peacockjewellery.com
Please contact us in advance before shipping your jewellery back to us for resizing or returns, so we can assure it reaches us safely.
Mailing Address
Please send in your pieces to:
The Peacock
CW-5060 Bharat Diamond Bourse
Bandra Kurla Complex
Mumbai – 400051
Before you ship the pieces, please write to us at hello@peacockjewellery.com.
Shipping
For parcels within India, we relay on either BVC Logistics, or Sequel Logistics. Both of them are specialised couriers, and have expertise in valuable cargo. Your cargo will be shipped with insurance, irrespective of the carrier used.
Shipping is free for order value upwards of ₹20,000/-. Below that threshold, you will be charged a ₹2500 shipping fee for products.
Our pieces are of two types – there is a Ready to Wear collection that typically takes 2-3 weeks to ship. Once shipped, our shipping partners typically take 2-3 days to deliver the parcel within India. For our Made to Order, bespoke pieces, it usually takes 6-8 weeks to dispatch the pieces. Once dispatched, it typically takes 2-3 days for our partners to deliver the pieces within India.
International Shipping
Important Notes for International Clients: All international clients are responsible for any and all shipping costs and customs charges. Many countries require VAT/import fees at customs before delivery can be completed. The buyer is solely responsible for payment of these customs fees.
For returns and repairs, we will specify that the purpose of the shipment is “Return and Repair,” and we will also include an Alteration Declaration form. (Note that even if your country claims to not charge fees for this service, the possibility remains that they will charge anyway. The buyer is responsible even for those fees because they are completely out of our control.)
Orders will be shipped via FedEx International Priority and typically take 3-7 days to deliver. Customs and broker fees will be the client’s responsibility upon delivery. Your customs office can estimate these charges for you.
Please make sure your shipping address is correct. Again, if your package is returned to us for any reason (whether you weren’t available at the time of delivery, or because the customs fee wasn’t paid, or any other reason), we will not be able to accommodate any refunds, and you may be charged an additional fee to re-attempt delivery.
Exceptions
- Gift cards are non-refundable under any circumstances
- We will not refund shipping costs for returns. Shipping costs for any returns or services (including customs fees for international clients) are the buyer’s responsibility.
- If the mail carrier is unable to locate you during delivery, your parcel will be returned to us. In this case, you may be charged an additional shipping fee to have the parcel resent to you.